1. Returns Eligibility
   We accept returns on most unused, unopened items within 14 days of delivery, provided:

The item is in its original packaging

It is in resalable condition

Proof of purchase (e.g. receipt or order confirmation) is provided

Please contact us before returning any item.

2. Non-Returnable Items
   The following items are non-refundable unless faulty:

Perishable goods (e.g. plants, food products)

Custom or personalised items

Sale or clearance items

Gift cards

3. Faulty or Damaged Items
   If your item arrives damaged or is faulty, please contact us within 48 hours of receipt. We may request photographic evidence and will offer:

A replacement

An exchange

Or a full refund

This does not affect your statutory rights.

4. Refunds Process
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment within 5–10 working days.

Please note:

We do not refund original delivery charges unless the item was faulty or sent in error.

The cost of return postage is the responsibility of the customer unless the item is faulty.

5. How to Return an Item
   To arrange a return, please contact us at:

📧 downhamgardencentre@gmail.com
📍 Downham Garden Centre
14 Railway Road
Downham Market
Norfolk
PE38 9EB

Please include your name, order number, and reason for return.

6. In-Store Returns (if applicable)
   Items purchased in-store must be returned in person with proof of purchase. In-store returns follow the same policy as outlined above.