Last updated: 26/07/25
At Downham Garden Centre, we are committed to respecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the data you share with us, in accordance with the UK General Data Protection Regulation (UK GDPR).
- Who We Are
Downham Garden Centre
Website: www.downhamgardencentre.co.uk
Email: downhamgardencentre@gmail.com
We act as the data controller of the personal information you provide to us.
- What Information We Collect
We may collect and process the following types of personal information:
Your name and contact details (email address, telephone number, postal address)
Payment details for purchases (processed securely via third-party payment providers)
Purchase history and product preferences
Enquiries or messages sent via our contact forms
Technical data such as IP address, browser type, and device information (via cookies)
- How We Use Your Information
We use your personal data to:
Process and fulfil your orders
Communicate with you regarding your purchase or enquiry
Provide customer support
Improve our website and service offering
Send you updates, offers, or newsletters (if you’ve opted in)
We do not sell or share your personal data with third parties for marketing purposes.
- Lawful Basis for Processing
We rely on the following lawful bases to collect and use your data:
Contractual necessity: to process orders or respond to enquiries
Consent: when you subscribe to marketing or newsletters
Legitimate interests: to improve our services and protect our business
Legal obligations: where required by law
- How We Store and Protect Your Data
Your data is stored securely on UK or EU-based servers. We retain your information only for as long as necessary to fulfil the purpose it was collected for, or to meet legal requirements.
- Sharing Your Information
We may share your data with trusted third-party providers who help us operate our website, process payments, or deliver products. These providers are contractually obliged to keep your data secure.
- Your Data Protection Rights
Under UK GDPR, you have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Object to or restrict how we process your data
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner’s Office)
To make a data request, please contact us at [Insert contact email].
- Cookies
Our website uses cookies to enhance your experience. You can manage or disable cookies at any time via your browser settings. For more information, please refer to our [Cookie Policy] (if applicable).
- Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the revision date clearly shown above.
- Contact Us
If you have any questions about how we use your personal data or this Privacy Policy, please contact us:
Downham Garden Centre
Email: downhamgardencentre@gmail.com